Refund Policy

Last updated: October 2026

1. 14-day refund

If you are not satisfied with PodFlip, you may request a full refund of your license purchase within 14 days of your original purchase date. To request a refund, email podflip@trivera.com with your order details.

Refunds are processed through Trivera's authorized reseller, the third party that handled your original payment. Once your refund is approved, the reseller will issue the refund to your original payment method; the time it takes to appear on your statement depends on your bank or card issuer.

2. After a refund

Once a refund is issued, your PodFlip license is no longer valid, and you agree to stop using PodFlip and remove it from any computer where it is installed.

3. ElevenLabs usage charges are not refundable by Trivera

Any charges billed to you by ElevenLabs for voice generation are separate from your PodFlip license purchase. Those charges are billed directly by ElevenLabs, under your own ElevenLabs plan, and are not refundable by Trivera. If you have a question about ElevenLabs charges, contact ElevenLabs directly.

4. Contact

Questions about refunds can be sent to podflip@trivera.com.